Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Interactive Collections Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Collections Tune-Up Diagnostic highlights recent Open Standards…
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Challenging and chaotic business environments teach us important lessons if we are willing to learn them. There is one lesson that seems that all organizations need to keep…
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This article reviews APQC’s benchmarking data on the percentage of active customers that are delinquent at any time during the year and highlights strategies that…
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Collections|
Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Articles|
Total Cost to Manage and Process Collections
Organizations must always be cognizant of the time and effort spent to process collections and mindful of valued customer relationships. Smart companies take a strategic…