Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
Customer Invoicing and Credit Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…
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This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing…
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Tools & Templates|
Interactive Credit Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's credit tune-up diagnostic highlights recent Open Standards…
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Tools & Templates|
Interactive Collections Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Collections Tune-Up Diagnostic highlights recent Open Standards…
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Challenging and chaotic business environments teach us important lessons if we are willing to learn them. There is one lesson that seems that all organizations need to keep…
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Articles|
Days Sales Outstanding
In moments of disruption like a global pandemic or an economic downturn, achieving better cash flow becomes a top concern for many organizations. In this article, APQC…
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This article reviews APQC’s benchmarking data on the percentage of active customers that are delinquent at any time during the year and highlights strategies that…
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Decisions to extend or withhold credit can be difficult to make in any time and in any economy. In a global pandemic and economic downturn, these decisions can be even more…
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Collections|
Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Like other end-to-end processes, order-to-cash (O2C) involves an interconnected set of processes that span functional boundaries. It is important to be able to manage those…
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Articles|
Total Cost to Manage and Process Collections
Organizations must always be cognizant of the time and effort spent to process collections and mindful of valued customer relationships. Smart companies take a strategic…
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Tools & Templates|
Customer Credit and Invoicing Rapid Performance Assessment
Identify weak points in customer credit and invoicing processes by completing the Customer Credit and Invoicing Open Standards Benchmarking Assessment. Although these are not…
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Tools & Templates|
Customer Credit and Invoicing Performance Assessment
Identify weak points in customer credit and invoicing processes by completing the Customer Credit and Invoicing Open Standards Benchmarking Assessment. Although these are not…