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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Key Benchmarks for Common Measures of Quality
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Collections
The ASQ Global State of Quality 2016
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Articles
What World-class Quality Organizations Have in Common
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Articles
ASQ Global State of Quality 2016: Spotlight on Big Data
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Articles
ASQ Global State of Quality 2016: Spotlight on KPIs in Supply Chain
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Articles
ASQ Global State of Quality 2016: Spotlight on Innovation and Quality
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Reports & White Papers
ASQ Global State of Quality Report: Discoveries 2016
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Articles
Improving Process Management Maturity: Business Integration
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Articles
Improving Process Management Maturity: Process Management Infrastructure
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Articles
Improving Process Management Maturity: Process Models and Life Cycle
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Reports & White Papers
Improving Process Management Maturity: The Role of the Seven Tenets of Process Management
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Collections
Quality Measurement
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Collections
Measurement in Practice
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
