Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Customer Invoicing and Credit Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…
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This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing…
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Challenging and chaotic business environments teach us important lessons if we are willing to learn them. There is one lesson that seems that all organizations need to keep…
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Days Sales Outstanding
In moments of disruption like a global pandemic or an economic downturn, achieving better cash flow becomes a top concern for many organizations. In this article, APQC…
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This article reviews APQC’s benchmarking data on the percentage of active customers that are delinquent at any time during the year and highlights strategies that…
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Decisions to extend or withhold credit can be difficult to make in any time and in any economy. In a global pandemic and economic downturn, these decisions can be even more…
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Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Like other end-to-end processes, order-to-cash (O2C) involves an interconnected set of processes that span functional boundaries. It is important to be able to manage those…
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Total Cost to Manage and Process Collections
Organizations must always be cognizant of the time and effort spent to process collections and mindful of valued customer relationships. Smart companies take a strategic…