Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
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Articles|
Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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Presentation Slides|
Order Management Landscape Challenges
In these June 2023 webinar presentation slides, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and…
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Optimizing Customer Service
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
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Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Standardize the Order-to-Cash Process
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Focus on Order-to-Cash Process Governance
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Embrace Order-to-Cash Automation
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Master Data Management for Order-to-Cash
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…