Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
How to Make Change Sustainable in an Era of Constant Change
At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
Measure Spotlight Results
(1 - 5 of 601 Results)Selling, general, and administrative (SGA) costs per business entity employee
Number of transactions per HR shared service organization employee
Number of calls/inquiries per HR shared service organization employee
Number of employees served per HR shared service organization employee
Number of retirees served per HR shared service organization employee
