Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Supply Chain Priorities and Challenges
This collection contains content created from APQC's 2024 annual research into priorities and challenges for Supply Chain Management.Click here for results from 2023's…
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In its 2024 Supply Chain Management Priorities and Challenges research, APQC asked supply chain professionals about their expectations and trends for the year ahead. With…
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With each new year comes a new (and/or continuing) set of supply chain successes and challenges. In early 2024, geopolitical developments and technological advances continue…
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When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be…
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Could Santa Screw Up Christmas?
For those who enjoy a good logistics story, here's an article about Santa, a boy named Ralphie, and the debate about calculating the perfect order. "Could Santa Screw Up…
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Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Optimizing Customer Service
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
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Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Podcasts|
Optimizing Customer Service Podcast
On this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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Optimizing Order-to-Cash
The essential nature of O2C demands attention. O2C focuses on fundamental issues of whether the company is adequately serving the customer and securing the working capital…
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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than…
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In December, with people increasingly shopping online, it is critical that customer orders arrive the way that they should. Speed is obviously important, but so is quality—As…