Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well…
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2024 Supply Chain Management Webinars
APQC hosts supply chain management (SCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
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Procurement and Logistics Employee Key Benchmarks
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this collection provides employee key performance indicator (KPI) benchmarks for…
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When leaders think about what they need most to improve their supply chain processes, soft skills like change management and collaboration may not come to mind immediately…
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2024 Supply Chain Priorities and Challenges
This collection contains content created from APQC's 2024 annual research into priorities and challenges for Supply Chain Management.Click here for results from 2023's…
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APQC research consistently shows that a collaborative organizational culture leads to increased productivity, improved cycle times for business processes, and innovation. The…
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Retaining Knowledge in the Supply Chain
With a wave of retirements causing a “silver tsunami” and organizations changing rapidly, supply chain leaders are worried about losing critical knowledge. Critical knowledge…
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Collaboration is a cornerstone of supply chain success. Planning and managing supply chains involves stakeholders from multiple functions and geographic areas across and…
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The best-practice organizations in APQC’s Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations, thus…
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Improving Collaboration Across the Supply Chain
The complex nature of supply chain management requires collaboration across locations and functions, as well as with external partners. There is a need to connect people to…
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As part of the tenth annual Supply Chain Priorities and Challenges research, APQC surveyed supply chain professionals to identify where their organizations are investing…
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Identifying Critical Supply Chain Knowledge
Critical knowledge loss in the supply chain is dangerous and unfortunately, all too common. When employees change roles or leave the organization, mergers/acquisitions and…
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In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and…
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Social media has become a centerpiece of daily life, and employees increasingly expect to be able to use fast-paced and interactive social tools at work. Many organizations…