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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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1 - 11 of 11 Results
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    Lock APQC's Benchmarking Methodology

    APQC's four-phase benchmarking methodology can guide organizations through the benchmarking process and into sustained improvement. These steps, gleaned from two decades of…

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    Lock What is Benchmarking?

    Following a rigorous process is essential to any successful benchmarking program. This article explains APQC's approach to benchmarking, detailing APQC's four-phased…

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    Applying End-to-End Processes

    An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…

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    Lock Benchmarking Dos and Don'ts

    Benchmarking – the process of comparing and learning from the best practices of other companies – is an essential tool for growth in today’s business world. For leaders…

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    Lock The Future of Benchmarking

    As markets and industries grow more interconnected, benchmarking is expanding in both importance and scope. This article explores six areas where benchmarking is expected to…

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    Lock Barriers to Better Benchmarking

    Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around establishing measures, developing a…

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    Lock Benchmarking with a Purpose

    Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around setting organizations up for performance…

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    Lock Why Apply Process Mining?

    Process mining offers an array of benefits. It uses event logs and data visualization to create an objective view of the current state process, including potential…