Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Financial Management Metrics of the Month
Each month, APQC features a showcased metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® financial management research…
-
Articles|
Total Cost to Acquire Talent
Two trends are putting significant pressure on the cost to acquire talent: 1) scarcity of talent with the latest, most-in-demand skills and 2) competition to provide a…
-
Articles|
Talent Acquisition Tune-Up Diagnostic
In a competitive talent market, successfully meeting business objectives requires talent acquisition practices that differentiate your organization from other employers. Yet,…
-
Collections|
Product Development Key Benchmarks
This collection contains key benchmarks for product development across industries and within selected industries.
-
Collections|
Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
-
APQC’s Understanding Accounts Payable Benchmarks and Best Practices collection includes an interactive dashboard to track real-time performance against the KPIs, articles…
-
This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
-
Collections|
Procurement and Logistics Employee Key Benchmarks
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this collection provides employee key performance indicator (KPI) benchmarks for…
-
Collections|
Expense Reimbursement Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, these articles highlight Key Performance Indicator (KPI) benchmarks for…
-
Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
-
APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. This article includes questions and answers…
-
Collections|
Understanding HR Strategy Benchmarks and Metrics
This collection is your road map to success in creating and managing HR strategy. The content within will teach you how organizations create and manage their HR strategies;…
-
Articles|
HR Strategy and Planning Productivity
In evaluating HR process group and process performance, HR staff productivity is an essential consideration. Generally speaking, high levels of HR staff productivity can…
-
Articles|
HR Strategy Cost per Employee
Having a well-designed and executed HR strategy has been linked with competitive advantage, improved financial outcomes, and superior shareholder returns. To fully reap these…
-
Articles|
HR Strategy Cost Per $1,000 Revenue
One of the first metrics that executives tend to look at when evaluating the performance of corporate functions or processes, such as HR processes, is cost. The measure Total…