Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Next-Generation Supplier Relationship Management
Much work has been done building good supplier relationship management (SRM) programs. As more companies embrace and adopt SRM best practices, it’s time to look holistically…
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Procurement Tune-Up Diagnostic
Examine the procurement key performance indicators included in this diagnostic to ensure that your practices will keep you running ahead of the competition. Click here to…
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Cycle Time to Issue a Purchase Order in Days
Cycle time measures are an important category of a balanced set of process measures. Cycle time reduction efforts may not only improve the turnaround time of key activities,…
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Understanding Procurement Benchmarks and Best Practices
This collection is your road map to success in managing procurement efficiency and effectiveness. The content within will teach you about key performance indicators (KPIs)…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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Total Cost to Order Materials and Services
APQC's perspective on data from APQC's Open Standards Benchmarking in procurement related to the total cost to perform the process “order materials and services” per $1,000…
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For supply chains that are more innovative and resilient in the face of disruption, organizations can no longer afford purely transactional approaches to supplier…
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This article provides insight into nine ways organizations can prevent and mitigate the impact of counterfeits in their supply chain. For more information on counterfeits in…
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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A wide range of organizations across industries use the Net Promoter® Score (NPS®) as a tool to measure and track customer loyalty. A good alternative to longer and more…
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This article is a summary of an APQC conversation in August 2019 with supplier relationship experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy. The panel discussion…
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Webinars & Videos|
Reinventing Supplier Relationships: Shifting From Lowest Cost to Highest Value Webinar
From an August 2019 webinar in supply chain management. Hear from supply chain experts Kate Vitasek, Bonnie Keith and Emmanuel Cambresy on how to best pick and work with your…
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Despite the establishment of a formal procurement process, some organizations have staff members who engage in maverick purchasing. Maverick purchasing often occurs because a…