Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
-
Articles|
Automating Order-to-Cash
Order-to-cash is a critical end-to-end process for every organization. It’s an integral part of the customer experience and essential to the ability to earn revenue for…
-
APQC’s white paper Optimizing the End-to-End Order-To-Cash Process details the activities encompassing the end-to-end O2C process, highlighting the special concerns…
-
Collections|
Sales and Order Management Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this collection highlights important sales and order management benchmarks for…
-
This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…