Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Given that so many organizations feel they are effective, we wanted to understand what makes some teams more effective than others. To understand what drives BPM…
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How Process Programs Stack Up
APQC conducted a survey to understand business process management programs’ practices, strategies, and resources. The survey used APQC’s Seven Tenets of Process Management as…
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Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
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APQC's business process management (BPM) research has revealed ten keys to successful BPM common to organizations that excel in process management. Whether or not these…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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BPM Programs in Manufacturing
It often feels like there are as many BPM models as there are business process management (BPM) programs. They vary in program structure, purpose, and even the methodologies…
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Business process management (BPM) teams exist to help their organizations improve, whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency,…
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BPM Programs in Services Organizations
To understand the similarities and differences in BPM programs, APQC conducted a survey looking at How Process Programs Stack Up. The survey explored business process…
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Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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This is the collection of overviews for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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Reports & White Papers|
How Process Programs Stack Up: Survey Summary Report
APQC conducted a survey to understand business process management programs’ practices, strategies, and resources. The survey used APQC’s Seven Tenets of Process ManagementSM…
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Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…