Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
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APQC hosted its Process and Knowledge Management Conference from April 17th-20th, 2023, in Houston. The conference theme was “People, Process, and Knowledge,” which are the…
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Reports & White Papers|
2023 Managing Process Knowledge Survey Report
In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee…
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Collections|
Business Process Management Maturity Benchmarks
Prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), this collection highlights benchmarks for organizations from multiple…
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At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Reports & White Papers|
2023 Process and Performance Management Priorities and Challenges
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report explores trends…
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Collections|
Process Supporting the Business
Organizations have a higher-level of understanding of the value their process and performance disciplines provide. Consequently, process teams are tapped to support a wide…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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Podcasts|
Solving Business Problems with Process
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate…
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Articles|
Top Challenges in Effective BPM Programs
BPM programs help organizations identify opportunities for process improvement across the business, coordinate improvement projects, maintain process health over time,…
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At the close of 2021, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2022…