Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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Overviews from APQC's 2023 Conference
APQC hosted its 2023 Conference April 19-20 in Houston. The conference theme was “People, Process, Knowledge,” which are the three factors that you will indisputably find at…
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APQC hosted its Process and Knowledge Management Conference from April 17th-20th, 2023, in Houston. The conference theme was “People, Process, and Knowledge,” which are the…
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Reports & White Papers|
2023 Managing Process Knowledge Survey Report
In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee…
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At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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Articles|
Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Articles|
Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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Portable metrology provider Advanced Industrial Machine Solutions needed a more robust approach to document management. Thus, the company leveraged APQC’s Process…
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Articles|
Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…