Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…
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This article examines the goals and benefits of four common types of mentoring that are relevant for supply chain: transfer specific knowledge, provide career…
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Human Capital Management Best Practices Summaries
This collection takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and highlights best practices for each HCM process. The…
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Reward and Retain Employees
This collection contains content from APQC's benchmarking and best practices research on rewarding and retaining employees.
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2021 Human Capital Management Webinars
APQC hosts human capital management (HCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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Five Recruiting Measures to Track
This brief article introduces five recruiting measures that every organization should monitor, lists steps for improving recruiting performance, and links to resources for…
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Understanding HR Transformation
This brief article provides APQC's definition of HR transformation, lists common objectives for HR transformations today, and provides a case example of HR transformation at…
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How to Evaluate Turnover
Too much or too little turnover is a drag on your human capital budget and your organization's bottom-line. How can you tell whether your organization is hitting its target…
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How & Why Turnover Varies by Industry
Don’t pass judgment on your organization’s employee turnover rate until you’ve looked at your industry benchmark. In this article, find out how the median turnover rate…
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For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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Organizations have many different approaches to providing training and development, but not all approaches are created equal. This article will highlight best practices…
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Training and Development
This collection is a sampling of APQC's research on the subject of training and developing employees.
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Recruiting functions are charged with the goals of reducing time to hire and cost per hire while delivering quality hires. Understanding talent acquisition best practices is…
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Organizations that invest more time upfront in HR strategic planning position themselves to proactively and accurately meet business needs. This article highlights best…
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Retaining critical-skill and high-potential talent is crucial to the success of all organizations. Understanding rewards and retention best practices can help reduce…
