Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Building a KM Partnership with HR
Under the umbrella of HR, the learning and development organization is the most obvious target for knowledge management (KM) partnership. However, KM may also need to partner…
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Data Analytics: Building High-Performance Structure, Tools,…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools, and…
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In August of 2019, APQC spoke with key staff from Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools,…
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In August of 2019, APQC spoke with Jay Giannantonio, Enterprise Performance Management (EPM) advisory principal and senior project manager at Column5 Consulting, a leading…
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Employee Net Promoter Score (eNPS) is a relatively new technique that employers can use to fortify their employee engagement strategies. This article answers common questions…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…
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Data and Measures|
Supply Chain Certifications Quick Poll Summary Report
APQC and Supply Chain Management Review collected information in June 2019 about the current state of supply chain certifications. The 207 respondents shared information…
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Articles|
Are Employees Today Engaged at Work?
Each year, organizations invest $720 million in improving employee engagement. But determining whether these investments are paying off—whether they are engaging employees at…
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HR and management circles are abuzz with talk of a new human capital management approach called the employee experience. Despite the enthusiasm, the meaning behind this…
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Design thinking is an excellent tool to address complex problems that would benefit from in-depth understanding of an audience—just like engaging the workforce. This…
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Across industries, there is excitement around designing employee experiences that will better engage employees. Yet the promise of employee experience design for employee…
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