Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Integrating Functions for Operational Excellence
In many organizations employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in the professional…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges: Manufacturing versus Services Organizations Survey Summary
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. This summary…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges: Survey Summary
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. This summary…
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Strategic Planning and Implementation Best Practices for Achieving Organizational Agility
Organizational agility is defined as the ability to identify opportunities and risk quickly and execute on the opportunities and risks that align with the organization’s…
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Data and Measures|
Organizational Agility and Strategic Planning Survey Summary
In February of 2016, APQC and its research partner, Strategic and Competitive Intelligence Professionals (SCIP), conducted a survey to understand how agile organizations are…
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On January 21, 2016, APQC's Holly Lyke-Ho-Gland, research program manager and process and performance management subject-matter expert, revealed the eye-opening results of…
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Data and Measures|
2016 Process and Performance Management Priorities and Challenges: Manufacturing vs. Services Organizations Summary
In December of 2015, APQC surveyed over 200 process and performance management practitioners to understand their common challenges and priorities for 2016. This summary…
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Data and Measures|
2016 Process and Performance Management Priorities and Challenges: Survey Summary
In December of 2015, APQC surveyed over 200 process and performance management practitioners to understand their common challenges and priorities for 2016. This summary…
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2015 Business Excellence Challenges and Priorities
In December of 2014 APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for 2015. This collection looks at the top…
