Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
KM Program Practices Report: Government and Military
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
KM Program Practices Report: Pharmaceutical
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
KM Program Practices Report: Insurance
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
Knowledge Management Program Key Benchmarks - Pharmaceutical
Gain insight into the efficiency and effectiveness of your organization’s processes in the pharmaceutical industry by benchmarking common business activities. The process…
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Data and Measures|
Knowledge Management Program Key Benchmarks - Government/Military
Gain insight into the efficiency and effectiveness of your organization’s processes in the government or military industry by benchmarking common business activities. The…
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Data and Measures|
Knowledge Management Program Key Benchmarks - Insurance
Gain insight into the efficiency and effectiveness of your organization’s processes in the insurance industry by benchmarking common business activities. The process group …
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Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Collections|
Excellence in Knowledge Management 2019
APQC recognized 13 organizations as winners of its first-ever Excellence in Knowledge Management award in 2019. The award is based on analysis from APQC’s KM Capability…
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Data and Measures|
KM Benchmarks and Metrics: Services Industry Report
Learn how knowledge management programs in services organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Government and Military Industry Report
Learn how knowledge management programs in the government and military compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Insurance Industry Report
Learn how knowledge management programs in insurance organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Pharmaceutical Industry Report
Learn how knowledge management programs in pharmaceutical companies compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
Measure Spotlight Results
(1 - 3 of 3 Results)Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
