Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Turning KM Data Into Insights at Mercer
Knowledge management (KM) programs produce a vast amount of data. The ability to monitor and track users at every turn has encouraged KM teams to set up robust, sometimes…
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Data and Measures|
KM Benchmarks and Metrics: Petro-Chemical Industry Report
Learn how knowledge management programs in petro-chemical organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Services Industry Report
Learn how knowledge management programs in services organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Government and Military Industry Report
Learn how knowledge management programs in the government and military compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Articles|
Community of Practice Analytics
Several best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study use advanced analytical capabilities to evaluate their communities…
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Articles|
Earley Information Science on the Role of Knowledge Architecture in Machine Learning and AI
Artificial intelligence (AI) researchers and experts have focused on machine learning as a way to better interpret human intent and deal with ambiguity using technology. But…
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Articles|
Transforming KM with AI at Accenture
Artificial Intelligence is the current buzzword, with many organizations scrambling to find out where they can apply this groundbreaking technology to transform their current…
