Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Shared Services Key Benchmarks: Less Than 10,000 FTEs
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: 10,000 - 50,000 FTEs
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: 50,000 - 480,000 FTEs
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: HRSSOs in Existence for Less than Five Years
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: HRSSOs in Existence for More than Five Years
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: Cross-Industry
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: $500 Million to $5 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Since the global pandemic, organizations and their supply chain functions are now more than aware that unexpected situations can disrupt normal operations. In fact, a recent…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Articles|
Introduction to Flexible Project Management
Today’s project and process management professionals need a bigger, better, and more flexible toolkit to keep up with the pace of change. And executives need a basic…
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Webinars & Videos|
How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
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APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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The supply chain continues to transform itself to meet the needs of a post-pandemic world. This degree of change means that organizations are devoting resources to change…
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Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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