Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Tools & Templates|
Understanding KM Maturity Capabilities: KM Tools and Approaches
This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and…
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Articles|
Understanding Knowledge Loss
Knowledge loss is one of the key reasons why organizations create knowledge management (KM) programs. In this article, you will learn what knowledge loss is and the KM…
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Too often, leaders and end users think of knowledge management (KM) merely as a collection of tools. It is certainly tempting to believe that new software will auto-magically…
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Collections|
Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Data and Measures|
2019 Knowledge Management Priorities in the Nonprofit & Research Sectors
This report outlines nonprofit and research organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Data and Measures|
2019 Knowledge Management Priorities in the Petroleum and Chemicals Industries
This report outlines petroleum and chemicals organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Data and Measures|
2019 Knowledge Management Priorities in the Services Industry
This report outlines services organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about the 12 months…
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Data and Measures|
2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries
This report outlines financial services, banking, and insurance organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM…
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Data and Measures|
2019 Knowledge Management Priorities in the Government & Military Sectors
This report outlines government and military organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Data and Measures|
2019 Knowledge Management Priorities in the Healthcare & Pharmaceutical Industries
This report outlines healthcare and pharmaceutical organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel…
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Data and Measures|
2019 Knowledge Management Priorities in the Industrial Products Industry
This report outlines industrial products organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about the…
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