Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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People are key to process success, but for most employees, engaging in process means moving beyond their comfort zones. Many employees find process confusing or frustrating,…
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Tools & Templates|
Design Questions to Develop Your KM Rewards & Recognition Program
Developing a program to promote employee participation in knowledge management (KM) isn't easy, but it helps to take a methodical approach. This article reviews 10 questions…
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
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To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
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Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
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Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
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Executives can motivate large numbers of employees to get on board with KM by promoting its value and role-modeling knowledge-sharing behaviors. However, these leaders are…
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Articles|
Reinforce and Refresh KM Training as Needed
If employees don’t have (or don’t think they have) an immediate need to use KM, they may forget how and why to do so. Even employees with good KM habits need refreshers,…