Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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Articles|
Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Articles|
Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Process is the thread that connects the overall strategy and vision of an enterprise to the day-to-day operations of its members. But as an organization gets larger and more…
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Articles|
Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Articles|
Procurement’s Role in Sustainability
Procurement is well-positioned to play a critical role in helping organizations achieve their sustainability goals through more sustainable purchasing decisions and…
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Collections|
2021 Financial Management Webinars
APQC's financial management (FM) group hosts regular webinars featuring both internal experts discussing APQC's research and findings and external corporate FM thought…
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Data and Measures|
Digital Transformation in the Utilities Industry: Distribution and Transmission Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Data and Measures|
Digital Transformation in the Utilities Industry: Generation Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Collections|
Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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Articles|
Self-Assessing Your Cybersecurity Risks
Worried about whether your data is at risk for a cyber-attack or data breach? The finance function can and should play a critical role in safeguarding an organization’s…
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In a December 2019 webinar sponsored by Esker Inc. and drawing on cross-functional APQC research, Marisa Brown (Senior Principal Research Lead, Supply Chain Management at…