Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
3 Key Steps for Addressing Turnover
An organization’s turnover rate provides key insights into the health of its workforce and its approach to human capital management more broadly. But in order to be…
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Webinars & Videos|
Expert Advice in Taking Change Management to the Next Level
In this video from the 2024 APQC Conference, Megan Costello, change management professional, discusses what she views as the most important component of change, what is…
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Collections|
Adapting Talent Management for Telework
This collection contains resources on how to effectively hire, onboard, train, and engage remote workers.
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Quality of hire is considered a key measure of recruiting process performance. Yet, due to its subjective nature, quality of hire is difficult to assess. This article answers…
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This collection contains resources to help organizations improve recruiting and talent acquisition.
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Tools & Templates|
Video Interview Checklist for Employers
Today's recruiting and hiring dynamics require organizations to be more agile in how they interview job candidates which includes using newer techniques like video interviews…
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Collections|
On-Demand Knowledge Management Webinar Collection
In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2024, 2023, 2022, 2021, 2020…
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Knowledge Management (KM) is becoming increasingly evident as more business leaders recognize its connection to overall organizational success. Recent technological…
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Collections|
Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Collections|
Training and Development
This collection is a sampling of APQC's research on the subject of training and developing employees.
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Webinars & Videos|
APQC's KM Maturity Levels Defined
Assessing your organization's KM capabilities is key to achieving KM maturity and enhancing the business impact and outcomes. APQC’s Knowledge Management Capability…
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Webinars & Videos|
Why Should You Assess Your KM Program
Assessing your organization's KM capabilities is key to achieving KM maturity and enhancing the business impact and outcomes. APQC’s Knowledge Management Capability…
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Collections|
Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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Data and Measures|
Digital and Its Role in Process: Petroleum/Chemical Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Digital and Its Role in Process: Pharmaceutical Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…