Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Best Practices in Process Frameworks
Process frameworks are is an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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This article discusses the benefits of using a process framework for discovery and standardization. Organizations that use a framework for this purpose typically prioritize…
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Data and Measures|
Best Practices in Applying Process Frameworks: Comparison by Organization Size
APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption practices,…
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Data and Measures|
Best practices in Applying Process Frameworks: Manufacturing Sector
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best practices in Applying Process Frameworks: PS Firms
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best practices in Applying Process Frameworks: Services Sector
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best Practices In Applying Process Frameworks: Comparison 2019 to 2021 Survey Results
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Process frameworks are an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
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In August 2021, APQC hosted a discussion to review leading practices for one of the most popular uses of the PCF—process discovery and standardization. Roundtable…
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Reports & White Papers|
Best Practices in Applying Process Frameworks: Survey Report
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
