Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
Updated in October 2021, this report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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With the 2015 updates to ISO 9001 standards having a significant process focus, organizations are looking for ways to align their process frameworks with ISO clauses. By…
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Tools & Templates|
Checklist for Integrating Certification Standards and Process Frameworks
This checklist addresses the critical implementation question that inevitably arises considering integrating certification standards with process frameworks: what tools…
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Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally given that the 2015 updates to ISO 9001 standards have a…
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Data and Measures|
Relating Integration of Frameworks and Certification Standards with Process Maturity and Intent
APQC recently conducted a survey to understand how organizations leverage its Process Classification Framework® (PCF) and identify how they can overcome some of the…
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Tools & Templates|
Certification Standards and Process Framework Matrix
This tool can be used to create a matrix—similar to the one discussed in Auditing the Smart Way: Combining Certification Standards with Process Frameworks, between processes…
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Integrating or aligning quality audits with internal process management, organizations are able to improve the ease of their external audits and reduce redundant or…
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Collections|
Integrating Functions for Operational Excellence
In many organizations employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Articles|
Integrating Process Frameworks and Certification Standards: An Interview with Michael Burris
Organizations need a process framework for benchmarking, managing content, and improving content. But many certification standards also have a significant process focus. How…
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Collections|
Overviews from APQC's 2015 Process Conference
APQC hosted its Annual Process Conference on October 29-30, 2015, in Houston. This year’s event—titled Accelerating Business Performance and Driving Customer Value…
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Collections|
Presentations from APQC's 2015 Process Conference
APQC hosted its Annual Process Conference on October 29-30, 2015, in Houston. This year’s event—titled Accelerating Business Performance and Driving Customer Value…
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Collections|
2014 BE Webinars
