Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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In this article, APQC reviews five trends that internal communicators should have on their radar: prioritizing frontline employees, building trust through internal…
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2021 Human Capital Management Webinars
APQC hosts human capital management (HCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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Effective Communications in Times of Change
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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The New Normal for FinOps Teams
In June of 2020, Rachele Collins, Ph.D. participated in a panel discussion hosted by Procurify titled “The New Normal for Finance and Operations Teams.” Panelists discussed…
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Presentation Slides|
Engaging Employees Through Times of Disruption
In this APQC webinar, guest speaker Lisa Ryan, chief appreciation strategist at Grategy, talks about ways that business leaders and people managers can engage with team…
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Presentation Slides|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…