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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Overviews from APQC's 2018 Process and Performance Management Conference
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Collections
Presentations from APQC's 2018 Process Performance Management Conference
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Articles
Certification Requirements and Process Frameworks (Executive Summary)
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Infographics
Building Alignment: Combining Process Frameworks and Certification Standards
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Reports & White Papers
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
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Collections
Integrating Functions for Operational Excellence
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2016 Process and Performance Management Webinars
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Articles
What's Keeping Your Peers Up at Night?: 2016's Top Process and Performance Management Challenges (Webinar Wrap-Up)
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Overviews from APQC's 2015 Process Conference
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Presentations from APQC's 2015 Process Conference
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2015 Business Excellence Challenges and Priorities
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
