Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Process management activities like documentation, standardization, and digitization all help organizations to optimize their processes and enable continuous improvement. But…
-
Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Comparison by Organizational Size
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
-
Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Comparison by Revenue
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
-
Collections|
Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
-
Articles|
End-to-End Process Benefits and Challenges
An end-to-end (E2E) process refers to a cross-functional process that comprises all the steps necessary to accomplish a specific business goal. Creating and mapping an E2E…
-
While E2E processes carry many benefits, the work of creating, defining, and managing these processes is a challenge for many organizations—especially given their numerous,…
-
Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Services Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
-
Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Process Management Function
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends for…
-
Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
-
Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
-
Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
-
Collections|
Benchmarking and Improvement Tools
This collection provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
-
Infographics|
Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
-
Collections|
End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
-
Infographics|
How to Create End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…