Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Last year, APQC surveyed over 600 finance leaders across industries and regions to find out how their organizations are using AI and supporting its adoption in financial…
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How Performance Feedback Supports Retention
Emily Davis likes her job, and she’s willing to go above and beyond in her performance. She enjoys connecting with customers and collaborating with her co-workers, with whom…
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As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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In early 2025, APQC interviewed an experienced leader from a mid-sized retailer and manufacturer of tools and industrial equipment about their company’s outsourcing journey…
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Drawing from APQC’s Delegation of Authority Policy Practices research, this article explains the differences between centralized and decentralized DOA policy and highlights…
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Based on findings and analysis from our Delegation of Authority Policy Practices research, this article highlights practices that make a DOA policy more effective.
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The Real Cost of Invoicing
This article discusses how to use the metric Total cost to perform the process "invoice customer" per invoice processed to benchmark your accounts receivable process. APQC…
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Measuring Accounts Receivable Efficiency: FTEs per $1 Billion of Revenue as a Key Benchmark
Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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The Acceleration of AI in Finance
At the beginning of 2024, less than 1 in 10 organizations had implemented AI into their finance function and 1 in 5 was not even considering to. By the start of 2025, 1 in 5…
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Time Allocation in Finance
Using data from APQC's Open Standards Benchmarking database, APQC examined how finance teams spend their time. APQC asked finance leaders how much time their finance…
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Finance Function Cost Categories
Do you know where your organization stands on finance function costs and what you can do to become more efficient and effective? A good first step is benchmarking various…
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The total cost of the finance function is a measure that every CFO should have on their radar as they look for ways to continuously improve and enable growth for their…
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Knowing where an organization stands relative to others (or relative to itself in the past) allows an organization to dig more deeply into the strength of its performance and…
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This article looks at how to use the metric total cost to perform the process "process accounts receivable (AR)" per $1,000 revenue to gauge the health of your AR process and…
Measure Spotlight Results
(1 - 5 of 1140 Results)Business entity revenue per business entity FTE
Business entity revenue per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
