Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Organizations struggle with balancing process standardization with customability and ensuring end-users have the contextual information they need to execute work effectively…
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Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. This requires organizations…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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TRIZ: Theory of Inventive Problem Solving
TRIZ, or the Theory of Inventive Problem Solving, is a systematic problem-solving approach. It involves framing problems as contradictions, which allows for the application…
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Creating Clarity on Culture
In November 2021, APQC hosted a roundtable conversation with some of its members to discuss challenges, tactics, and solutions for managing organizational culture. Through a…
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Nearly half (49 percent) of respondents to APQC’s biannual Putting Process Frameworks into Action survey leverage frameworks to help with technology implementations. Through…
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This article discusses the benefits of using a process framework for discovery and standardization. Organizations that use a framework for this purpose typically prioritize…
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In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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In September 2021, APQC spoke with José Castro (Head of Continuous Improvement) about the organization’s journey to build a culture of continuous improvement for its shared…
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Engaging the Business for RPA
In October 2021, APQC interviewed Margo Rose, Senior Director for Enterprise Lean Value Delivery at the Federal Home Loan Bank of San Francisco (FHLBSF). Rose spoke with APQC…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees…