Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
While E2E processes carry many benefits, the work of creating, defining, and managing these processes is a challenge for many organizations—especially given their numerous,…
-
Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
-
There is no one-size-fits-all approach to managing process work—The structure of business process management (BPM) programs will vary based on factors like an organization’s…
-
One-fourth of organizations are focused on linking their process management efforts to organizational strategy. Without a clear focus for process work, process teams will…
-
Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
-
Process frameworks help organizations to clarify their processes, better understand the connectivity of processes at a high level, search for process improvement…
-
Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
-
In December 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) and Kelli South (Research Manager) conducted a webinar to discuss the…
-
APQC’s Process Classification Framework (PCF)® creates a common language to discuss, benchmark, and organize the work that businesses perform. In this article, you will learn…
-
APQC’s Process Classification Framework (PCF)® helps organizations benchmark, manage content, and perform process management activities. In this article, you will learn about…
-
APQC’s Process Classification Framework (PCF)® creates a common language to define and communicate work processes. In this article, you will learn about three ways…
-
Whether designing a new process or improving an existing one, it's vital to identify all the inputs and outputs for each step of the process to help embed a cross-functional…
-
Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
-
In August of 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) interviewed Natalia V. Zabolotnii (Director of Strategy,…
-
Articles|
How to Keep Leaders Focused on Process Work
Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…