Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Sustainability is a topic that is often described as the next wave of global economic transformation and the next corporate frontier. It has the potential to change the very…
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Founded in 2013, Workato enables business and IT teams to integrate their apps and automate business workflows without compromising security and governance. Workato needed to…
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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Why is Supply Chain Benchmarking Important?
Supply chain benchmarking is important because managers need to:understand how their supply chains compare to competitors’,evaluate “as is” conditions before they can…
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Why do organizations—and in particular, process owners—love the PCF? One key reason is that the PCF helps to drive a common language that enables every part of an…
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Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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APQC’s Process Classification Framework® (PCF) provides a common language that allows organizations to communicate and define work processes regardless of their industry,…
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Process frameworks are used for several reasons, such as helping organizations identify current processes, building process maps, creating process definitions, establishing a…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Introduction to Flexible Project Management
Today’s project and process management professionals need a bigger, better, and more flexible toolkit to keep up with the pace of change. And executives need a basic…
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This article helps organizations understand how APQC’s process excellence assets and knowledge work together to empower process professionals. It includes a quick overview of…
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How Organizations Use Process Frameworks
Process frameworks like APQC’s Process Classification Framework (PCF)® are incredibly useful for jumpstarting process standardization, developing a common language for…