
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Embedding Knowledge in Technical Workflows with Auros Knowledge Systems
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Articles
Improving Document Management at Advanced Industrial Machine Solutions
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Articles
Improving Process Execution Through Knowledge Management at Amgen
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Articles
Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins
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Case Study
Cigna Case Study: Shift Towards Human-Centric Design
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Articles
Common Uses of Frameworks
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Case Study
From Taxonomy to Process Improvements: University of North Texas System Administration Case Study
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Case Study
Building an Enterprise Culture of Continuous Improvement: ARDEC Case Study
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Articles
Collaboration in a Complex Environment
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Articles
Work Environment: Location and Schedule Flexibility
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Case Study
Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes