Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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Finance FTEs per $1 Billion in Revenue
Calculating and benchmarking the total number of full time-equivalent employees (FTEs) in the finance function is a good way to get a quick snapshot of finance function…
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Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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The Expanding Role of Process Teams
Amid all the crises, over the last couple of years organizations have a higher-level of understanding of the value these disciplines provide. Consequently, process teams were…
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Does HR work for employees or the business? This article reveals how employees, who responded to APQC’s HR Customer Satisfaction survey, answered this question and explains…
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Why Satisfaction with HR Matters
There’s never been a more pressing time for HR functions to find creative ways to satisfy employees. Drawing from the results of APQC’s HR Customer Satisfaction survey, this…
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After more than a year of whirlwind change, it’s clear that organizations need to adapt faster and more often than ever before. Knowledge management (KM) and process…
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Given the numerous challenges that can occur along the supply chain, from congested ports and piracy to counterfeits and retail theft, the need for organizations to track…
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Guide to Strategic Planning Methodologies
When it comes to strategic planning, there are many well-tested models and methodologies organizations can use as a rubric for strategic planning. This document provides an…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Case Study|
Flexible Strategic Planning at Centura Alimentos
Download this case study to learn: How Centura Alimentos uses SWOT and other easy-to-understand frameworks for fast and robust planning Why Centura Alimentos’…
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Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…
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Where Culture Goes Wrong
This article reviews some of the common ways in which culture goes wrong in organizations. The scenarios speak to the importance of practices like change management, soft…