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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
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Articles
Dodging Icebergs: Why Organizational Agility Matters in 2016 (Podcast Summary)
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Articles
What's Keeping Your Peers Up at Night?: 2016's Process and Performance Management Challenges (Q&A Summary)
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Articles
What's Keeping Your Peers Up at Night?: 2016's Top Process and Performance Management Challenges (Webinar Wrap-Up)
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
