Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
As part of APQC’s 2020 KM Conversations webinar series, experienced KM practitioners gathered to lead a discussion on emerging technologies for KM and how to scope, implement…
-
TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
-
Case Study|
Excellence in Knowledge Management at Mercer
Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC…
-
Articles|
How to Use Chatbots for Knowledge Management
Chatbots have tremendous potential for knowledge management because they allow employees to access knowledge at any time and without having to wade through pages of search…