Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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To withstand today’s supply chain challenges and flourish in the face of future disruptions, supply chain organizations and their teams need to make fundamental changes to…
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The Tata Group is an Indian multinational conglomerate headquartered in Mumbai with products and services in over 150 countries and operations in 100 countries across six…
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Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
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APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are…
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Research has shown that many, if not most, of the world's most-used sourcing strategies are incomplete for modern procurement challenges. In this article, Kate Vitasek and…
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This article weaves together insights from research conducted by APQC, APQC research advisor Kate Vitasek, author Daniel Coyle, and IBM to provide actionable advice on ways…
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Founded in 2013, Workato enables business and IT teams to integrate their apps and automate business workflows without compromising security and governance. Workato needed to…
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Teach for America (TFA) is a non-profit organization with a mission to find, develop, and support a diverse network of leaders who work together to end educational inequity…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Case Study|
Visualizing a Path to Success at The Poirier Group
When managing an enterprise or business process transformation, sometimes the quickest path to helping people envision what is possible and change key behaviors is to provide…
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Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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Ernslaw One Limited needed to overhaul its change management practices in order to support the execution and adoption of improvements across the enterprise.APQC interviewed…
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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The Covid-19 pandemic brought many changes in the way we all live and work, not the least of which was a move to off-site, remote, and hybrid work. As the world returns to a…