Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Jones Lange LaSalle’s product management group struggled to engage employees in knowledge management. To combat this problem, the team used design thinking and service design…
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MOXA is a leading serial devices manufacturer and one of the top three industrial communication devices manufacturers. This case study, provided courtesy of APQC member PwC…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…