Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Digital Transformation at BSES Yamuna Power Limited
This case study explores how BYPL underwent a digital and organizational transformation that significantly reduced T&D losses, improved operational efficiency and enhanced…
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Case Study|
People-Centered Change Management: Sunflower
In 2016, Sunflower’s executives agreed to transition the organization to a cloud-based ERP to save costs and prioritize cybersecurity. In the earliest stages of the project,…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
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In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
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Case Study|
Roles and Practices of Project Management Offices in the Utility Industry: Tennessee Valley Authority Case Study
In September 2017, APQC spoke with Jennifer Dooley and other representatives from Tennessee Valley Authority (TVA) about the role of the project management office (PMO) at…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Park Place Dealerships Case Study
Park Place Dealerships had previously had a long history of performance excellence. However by 2013, although the company was doing well in terms of profitability and…
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A North America–based organization provides accounting services to developing organizations and regions. In this blinded case study, APQC reviews how this organization…
Measure Spotlight Results
(1 - 5 of 251 Results)Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
End-users of company products and services subject to legal requests per business entity employee
Legal requests processed annually per 1,000 users subject to legal requests
Legal requests processed annually per legal requests team FTE
