Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
How to Report Quality in a Suite of Measures
Including a small suite of two to five quality measures in an executive measurement report ensures that leaders are aware of quality levels and trends and can address issues…
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Through research, APQC discovered 12 common practices for measuring corporate quality that organizations should consider. The 12 practices fall into four categories:…
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APQC recommends maintaining an awareness of these three factors—frequency, standardization, and transparency—when developing quality measurement to ensure that the…
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Tools & Templates|
Benchmarking and Improvement Tools
This is an APQC guide with models, techniques, diagrams, charts, and guides that organizations can use in their benchmarking and process improvement efforts. These include…
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
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Tools & Templates|
Failure Modes and Effects Analysis Template
With highly technical processes, systems and technologies have multiple failure modes. How can it fail? What can go wrong with it? Have you ever looked at that systems view…
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Tools & Templates|
How To Use The Failure Modes and Effects Analysis Template
With highly technical processes, systems and technologies have multiple failure modes. How can it fail? What can go wrong with it? Have you ever looked at that systems view…
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Articles|
RPA Fundamentals with Slalom Consulting
Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
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The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
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Articles|
Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
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Articles|
The Cost of Poor Quality and Why it Matters
This article is for education professionals seeking to redesign outdated or inefficient processes and discusses how the cost of poor quality (COPQ) is much like an iceberg,…