Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…
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ON Semiconductor is a supplier of semiconductor-based solutions for automotive, communications, computing, consumer, industrial, medical, aerospace, and defense applications…
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Articles|
Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
Measure Spotlight Results
(1 - 5 of 1096 Results)Business entity revenue per business entity employee
Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
Percentage of payroll disbursements that are manual checks/payments
