Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Balanced Scorecards: Common Measures
Creating a balanced scorecard for your organization? This list of common balanced scorecard measures is a great place to start in determining the measures needed for your…
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Investment management company Capital Group has transformed its process improvement capability from a singular continuous improvement effort to a holistic operational…
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Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
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Presentation Slides|
Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Presentation Slides|
Redesign Your Process Audits: Link with Strategy and Improve your Maturity
Process audits are a norm in most industries and geographies; they are done for an array of reasons including, statutory requirements and internally for management assurance…
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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Presentation Slides|
Transforming Procurement to Maximize Sustained Value
In this webinar, Marisa Brown (APQC) and Michael Van Keulen (former global procurement director at lululemon athletica) discuss the key ingredients in procurement…
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Articles|
Actionable Profitability Analytics
In contrast to traditional accounting in the general ledger, which can be rigid and two-dimensional, actionable profitability analytics allows an organization to track and…
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Presentation Slides|
Supply Chain Transformation: 2020 and Beyond
In this webinar, APQC’s Marisa Brown and Supply Chain Management Review’s Bob Trebilcock discuss where supply chains are heading in 2020 and beyond. This webinar incorporates…
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Presentation Slides|
Shifting Organizational Climate, Culture and Expectations
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…