Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Top KM Opportunities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
-
Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
-
Presentation Slides|
Content Management in the Era of AI Presentation Slides
Good technology platforms, processes, and content management capabilities are critical to implementing and leveraging AI effectively. But for those who want to plug and play,…
-
Knowledge Management (KM) is becoming increasingly evident as more business leaders recognize its connection to overall organizational success. Recent technological…
-
Presentation Slides|
Mastering Change: KM Member Insights From a Seasoned Expert Presentation Slides
Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa…
-
Articles|
Top 5 Knowledge Management Threats for 2024
Businesses face challenges amplified by changes in work culture and priorities. Recent technology adoption has given rise to new threats. Through its 2024 Knowledge…
-
Articles|
Top Knowledge Management Priorities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
-
In order to achieve tangible benefits, businesses must implement knowledge management (KM) programs. The definition of "business value" may vary for each KM program,…
-
Ogletree Deakins specializes in labor and employment law with more than 950 attorneys in 55 offices across North America and Europe. They handle legal matters for various…
-
Articles|
KM and Technology: Navigating Disruption
In today's fast-paced world, technological advancements are disrupting the traditional ways of knowledge management. It has created new opportunities for practitioners to…
-
APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
-
Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
-
Presentation Slides|
The Role of Technology in KM: Adapting to Disruptions and Transforming Culture
In today's fast-paced world, Knowledge Management practitioners are confronted with constant disruptions and opportunities created by outdated systems and new technology, as…
-
Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…