APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
A top performer in APQC’s Integrated Function for Operational Excellence study, Park Place Dealerships has: standardized its processes across dealerships, tied operational…
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…