Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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Presentation Slides|
What to Expect in Process and Performance Management in 2023
At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Organizations invest significant resources like time, money, and FTE hours into selecting and implementing new technologies. But without a systematic approach to implement…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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After more than a year of whirlwind change, it’s clear that organizations need to adapt faster and more often than ever before. Knowledge management (KM) and process…
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Articles|
Guide to Strategic Planning Methodologies
When it comes to strategic planning, there are many well-tested models and methodologies organizations can use as a rubric for strategic planning. This document provides an…
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Case Study|
Flexible Strategic Planning at Centura Alimentos
Download this case study to learn: How Centura Alimentos uses SWOT and other easy-to-understand frameworks for fast and robust planning Why Centura Alimentos’…
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This article is a comparison of the importance, capabilities, and practices in strategic planning and organizational agility between the 2015 study and 2021 study.
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Articles|
Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
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Articles|
Governance Structures and Alignment
In April 2021, APQC hosted a roundtable discussion with process and performance management professionals to share pain points, challenges, and success stories around process…
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Articles|
Picking the Right Measures
Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide…
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Measures are used to gauge operational performance, allocate resources, and identify opportunities for improvement. Measures allow organizations to track performance over…