Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Converting the PCF to a CSV File
One common question about APQC’s Process Classification Framework® (PCF) is how to convert the PCF into different digital formats that can be loaded into an organization’s…
-
To objectively assess, manage, and compare performance in risk management, organizations need a standard framework for classifying and defining processes. APQC’s Process…
-
Articles|
Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
-
Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
-
In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
-
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
-
This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.