Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process inventories are the first step to building a process foundation within an organization. But to be actionable they require engagement and ownership with the business. …
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Organizations struggle with balancing process standardization with customability and ensuring end-users have the contextual information they need to execute work effectively…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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Webinars & Videos|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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This article discusses the benefits of using a process framework for discovery and standardization. Organizations that use a framework for this purpose typically prioritize…
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Webinars & Videos|
Process Frameworks: Elements of Better Process Pursuits
In this webinar, APQC’s Mellissa Creppel and Holly Lyke-Ho-Gland share findings from a recent survey exploring how organizations use process frameworks, the common adoption…
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Data and Measures|
Best Practices in Applying Process Frameworks: Comparison by Organization Size
APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption practices,…
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Data and Measures|
Best practices in Applying Process Frameworks: Manufacturing Sector
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best practices in Applying Process Frameworks: PS Firms
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best practices in Applying Process Frameworks: Services Sector
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best Practices In Applying Process Frameworks: Comparison 2019 to 2021 Survey Results
In July 2021, APQC conducted its bi-annual “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption…
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Process frameworks are an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
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In August 2021, APQC hosted a discussion to review leading practices for one of the most popular uses of the PCF—process discovery and standardization. Roundtable…
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
