Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
-
APQC’s Process Classification Framework (PCF)® creates a common language to discuss, benchmark, and organize the work that businesses perform. In this article, you will learn…
-
APQC’s Process Classification Framework (PCF)® helps organizations benchmark, manage content, and perform process management activities. In this article, you will learn about…
-
APQC’s Process Classification Framework (PCF)® creates a common language to define and communicate work processes. In this article, you will learn about three ways…
-
In August of 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) interviewed Natalia V. Zabolotnii (Director of Strategy,…
-
In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
-
Articles|
Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
-
The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
-
APQC’s Process Classification Framework® (PCF) provides a common language that allows organizations to communicate and define work processes regardless of their industry,…
-
Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
-
Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
-
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
-
Process inventories are the first step to building a process foundation within an organization. But to be actionable they require engagement and ownership with the business. …
-
In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: Why Atmos Energy combines…
-
Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…